FAQs

1. What types of collectibles do you sell?
We specialize in Transformers collectibles, including figures, statues, and memorabilia. We also offer a variety of other pop culture collectibles.

2. Are your products authentic?
Yes! We source our products directly from trusted manufacturers and suppliers, ensuring authenticity and quality.

3. Do you offer international shipping?
Yes, we ship internationally! Shipping costs and delivery times vary based on location. Please check our Shipping Policy for more details.

4. How long does shipping take?

Standard Shipping: 7-15 business days

Expedited Shipping: 3-7 business days
Delivery times may vary depending on customs clearance and carrier delays.

5. What is your return policy?
We accept returns within 30 days of delivery, provided the item is in its original condition and packaging. Read our Return & Refund Policy for more details.

6. What if my item arrives damaged?
If your item arrives damaged, contact us within 48 hours of delivery with photos of the damage. We will assist you with a replacement or refund.

7. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.

8. Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of purchase. Once an order has been shipped, it cannot be changed.

9. Do you offer pre-orders?
Yes, we offer pre-orders on select items. Check the product description for estimated release and shipping dates.

10. How can I contact customer support?
For any inquiries, reach out to us at:
📧 info@primuscollectibles.com
📞 +1 (360) 660-1108

Still have questions? Feel free to contact us—we're happy to help!